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Home > Marketing Systems > Customer Referral Tools > Feature SummaryMay 11th, 2021

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All paid subscribers to askbrianpeart.com gain full access to Brian's Top Producer Marketing Systems. Based on Brian's customer solution marketing (CSM) concept, these customer referral tools help you grow your cash flow by solving your customer's top complaints. When done properly, you'll get a loan from every loan and your customers will love you for it!

Why are these customer referral tools, are so effective?

Brian has discovered the top complaints with customers and realtors and has created breakthrough sales innovations to turn common objections into increased sales. To get referrals, borrowers must like you as a person and respect you as a professional. Brian's tools help accomplish both of these. You'll be amazed what happens to your business by simply utilizing one or more of these proven effective tools.

Here's what you'll get:

1. The Customer Satisfaction Guarantee

This form will help you overcome numerous concerns consumers have about rates, costs and quality of communications while their loan is in process. You simply take this word document and customized it for your business.

2. The Friday Call Back Script

The 2nd most common complaint among borrowers is, "I wasn't kept informed of the status of my closing. I called but rarely received a call back." Simply follow the script and you'll get more referrals.

3. The Closing Cost Guarantee

According to research conducted by ABN-AMRO, the #1 complaint of consumers is that my closing costs came in higher than stated on the GFE. This powerful tool will set your customer at ease and help cultivate a positive experience. You'll close more deals by overcoming American's #1 complaint.

4. Pre-approval Certificates

Let everyone involved in the transaction know when your borrower is pre-approved! This little step reflects positively on your organization and tells the realtor financing is secured.

5. After Closing Monthly Newsletter

Let everyone involved in the transaction know when your borrower is pre-approved! This little step reflects positively on your organization and tells the realtor financing is secured.

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